Thank you for shopping with Classic Digital! We take pride in providing high-quality photo albums and frames. However, if you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refund:

You may be eligible for a refund under the following circumstances:

• The product received is damaged or defective.
• The product does not match the description provided on our website.
• You received the wrong item.

Timeframe for Refund Requests:

You must initiate a refund request within 14 days from the date of delivery. After this period, unfortunately, we won’t be able to process any refund requests.

How to Request a Refund:

To request a refund, please contact our customer support team at support@classicphotoalbum.com. Kindly provide your order details, a description of the issue, and any relevant supporting evidence (such as photos of the damaged item).

Refund Process:

Once we receive your refund request and validate the eligibility, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items:

Customized photo albums and frames, personalized products, or items damaged due to improper handling by the customer are not eligible for a refund.

Return Policy:

 

At Classic Digital, we want you to be satisfied with your purchase. If you change your mind about a product or need to return it for any reason, we have a straightforward return policy.

Eligibility for Returns:

You may be eligible for a return under the following circumstances:

• You received the wrong product.
• The product is damaged or defective.
• The product does not match the description provided on our website.

Timeframe for Return Requests:

Please initiate a return request within 30 days from the date of delivery. After this period, we will not be able to accept any return requests.

How to Request a Return:

To request a return, please contact our customer support team at support@classicphotoalbum.com. Provide your order details, the reason for the return, and any relevant supporting evidence (such as photos of the damaged item).

Return Instructions:

Once your return request is approved, we will provide you with detailed instructions on how to return the item safely.

Return Shipping:

For eligible returns, Classic Digital will cover the return shipping costs. We will provide you with a prepaid shipping label for your convenience.

Refund Process:

Upon receiving the returned item and validating its condition, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Non-Returnable Items:

Customized photo albums and frames, personalized products, or items damaged due to improper handling by the customer are not eligible for return.